Frequently asked questions
FAQ
Quick answers about pricing, GDPR, self-hosted, refunds, and how FlowTrace works.
01What if I outgrow Free?▾
Upgrade to Pro anytime in your dashboard. Your existing indexes carry over. No data loss.
02Does Pro include unlimited storage?▾
Pro stores graph metadata only (not your code). Reasonable use applies — talk to us at hello@adaptrix.ai if you plan to index 1000+ repositories.
03Can I cancel?▾
Yes, anytime via the Stripe Customer Portal. Cancellation is effective at the end of the current billing period.
04Refunds?▾
EU consumer right of withdrawal applies: 14 days for first subscription. No refunds thereafter unless legally required.
05Do you accept POs or invoices?▾
Annual Team / Self-hosted: yes. Pro monthly: card only.
06GDPR / data residency?▾
Servers in Germany (Hetzner). Self-hosted available for full data residency control. See our Privacy Policy.
07Open source?▾
Not at this time. We may open-source the AGE indexing CLI (FlowTrace OSS edition) in 2026.
08Does my code leave my infrastructure?▾
On Free / Pro / Team: we clone your repo to our infrastructure (Hetzner Germany), parse it, and store graph metadata. We do not store file contents. On Self-hosted: nothing leaves your cluster.
09Which Python versions do you support?▾
Python 3.10+. Lower versions parse but features depending on newer syntax may render incorrectly.
10Other languages?▾
Python is native + first-class. JavaScript, TypeScript, Java, Go, Rust, C#, PHP, Ruby parse via Tree-sitter with reduced graph fidelity. Add-language requests via hello@adaptrix.ai.
11What is Apache AGE and why?▾
Apache AGE is PostgreSQL's native graph extension. We chose it over Neo4j (licensing complexity) and vector DBs (semantic search returns plausible-but-wrong results). AGE gives us real graph queries with the operational simplicity of a single Postgres database.
12What does Pro tier exactly unlock vs Free?▾
Pro unlocks: unlimited public + private repositories, the live Step Debugger with breakpoint controls, and unlimited natural-language queries. Free is read-only graph viewer for 1 public repo with 5 NL queries/day. See /pricing for the full matrix.
Still have a question?
Email hello@adaptrix.ai. We respond within 48 hours (business days).